If you’re unhappy with our service, please let us know straight away. We can usually sort things quickly and without fuss. Of course, you always have the right to make a formal complaint to us.
The easiest way to do this is by logging into your account and chatting with us. You can also:
We’ll acknowledge your complaint within two business days and aim to give you our final answer within eight weeks.
If you’re unhappy with our final response, or haven’t received one within 8 weeks of making your complaint, you can contact the Financial Ombudsman Service free at www.financial-ombudsman.org.uk or call them on 0800 023 4567.
Download our full complaints handling procedure here.
Firm Name: GAIN Credit LLC
Trading Names Covered: Lending Stream, Drafty, & Afforda
Reporting Period: January 2025 – June 2025
| Brand | Drafty Loans | All brands under GAIN Credit LLC |
|---|---|---|
| Product / Service / Grouping | Credit Related | Credit Related |
| Provision (at reporting period end date) | 0.09% | 1.13% |
| Number of complaints opened | 7 | 2687 |
| Number of complaints closed | 5 | 3019 |
| Percentage upheld | 40.00% | 30.47% |
Please think carefully about whether Drafty is the right solution for you. This is even more important if you're in financial difficulty. If we don't think you can afford to repay your credit, we won't be able to approve you. We'll look at your current finances and credit history before we decide whether to give you credit. Failure to repay could impact your credit file.