Money Trouble, Life Events & Extra Help
Trouble making repayments
Worried about payments? Contact us early – we may be able to offer a payment break or a lower repayment plan.
You can also get free, impartial advice from MoneyHelper at moneyhelper.org.uk or call them on 0800 138 7777.
Additional needs & Life Events
If you’re facing health issues, sudden changes, or other challenges, please tell us — we may be able to help. We won’t judge. We’ll simply use the information you give us to understand how we can best support you.
You can also get free, impartial advice from MoneyHelper at moneyhelper.org.uk or call them on 0800 138 7777.
If you wish to see how we’ve already helped customers, please click here. If this feels like your situation, talk to us.